Refund & Cancellation Policy

1. Overview and Applicability

This Refund and Cancellation Policy outlines the financial terms applicable to users of the Sansthit platform. Because our platform facilitates two distinct types of transactions (Donations to Samitis and SaaS Subscription fees to Sansthit), the refund rules apply differently based on the nature of the transaction.

2. Direct Community Donations (0% Commission)

Sansthit operates as a technology layer enabling direct Peer-to-Peer (P2P) and Peer-to-Merchant (P2M) UPI transactions between a devotee/donor and the registered Samiti/Organization.

• No Intermediation: Sansthit does not hold, process, or touch the donation funds at any point. The money is transferred directly to the bank account linked by the Community Administrator.
• No Refunds by Sansthit: Because we do not hold the funds, Sansthit cannot issue refunds for any donations, VIP passes, or contributions made to a community.
• Dispute Resolution: If a donor wishes to request a refund (e.g., in case of accidental double payment), they must contact the respective Community Administrator directly. Sansthit takes no legal or financial liability for mediating such disputes.

3. Failed or Pending UPI Transactions

Occasionally, digital payments may encounter network errors where the amount is deducted from the user's bank account but the status shows as "Pending" or "Failed."

• In such cases, as per standard NPCI (National Payments Corporation of India) guidelines, the deducted amount is typically auto-reversed to the sender's bank account within 3 to 5 business days.
• Users are advised to check their bank statements and contact their respective bank's customer support for UTR trace requests. Sansthit cannot manually reverse failed banking network transactions.

4. Sansthit SaaS Subscriptions & Upgrades

Community Administrators may opt to purchase premium SaaS subscriptions (e.g., Advanced Analytics, Custom Domain integration) directly from Sansthit.

• Cancellations: You may cancel your SaaS subscription at any time via the Admin Dashboard. The cancellation will take effect at the end of the current billing cycle.
• Non-Refundable: Subscription payments are strictly non-refundable. We do not provide prorated refunds for partial months of service or unused features.
• Service Interruptions: In the rare event of prolonged, unjustified platform downtime extending beyond 48 hours, Sansthit may, at its sole discretion, issue service credits for future billing cycles.

5. Account Banning and Forfeiture

If a Community Administrator's account is permanently banned or suspended due to a violation of our Terms and Conditions (such as fraudulent collection of funds or submitting fake organizational details), any active SaaS subscription will be immediately canceled without refund.